Service Terms & Conditions

Service Standard Terms & Conditions:-

1. The quoted price is an estimated cost only and could be revised during the detailed repair process to make the equipment functional and/or to rectify the problem reported.

2. If the actual repair cost is higher than the initial estimate, SIGMA will notify you accordingly for necessary approvals to complete the repair. If the repair cost is lower than the estimate, then the billing will be done at actual amount.

3. All Service Estimates are valid for 30 days from the estimation date. If a response or LPO is not received within this time, SIGMA will return the equipment back to you. However, no repairs shall be commenced until the LPO confirmation is received.

4. To assess your equipment/machine, our Service Engineer might have to disassemble the unit for inspection. In the event of not going ahead with the repair and the machine cannot pass out mechanical and/or electrical safety, we may have to return the equipment in disassembled condition.

5. Sigma can provide you with the replaced parts along with the equipment delivery only based on advance request. If no request(s) is received at the order confirmation stage, SIGMA reserves the right to scrap the faulty items immediately.

6. SIGMA assures a warranty of 3 months for all paid services including the replaced parts, excluding the normal wear and tear components and/or consumables. In case of outsourced repairs, the warranty will be as per the respective repair vendor policy.

7. Any Service Repair warranty will be null and void in case the equipment is not used as per the Manufacturer Operational Manual and/or repaired by any un-authorized personnel.

8. In the event of not-going ahead with the repair, SIGMA reserves the right to charge you an amount of AED 100/- per machine towards handling and collection. For any initial assessment of more than 2 hours, we reserve the right to entail the appropriate amount for the same.

9. For any repairs or calibration done outside SIGMA service centre (including Manufacturer Service or 3rd Party Service centre), assessment charges would be levied as per the vendor policy in case of denial. In addition to this, handling charges are applicable for all overseas outsourced repairs.

10. Sigma will not be held responsible for preserving the data on the equipment/machine. We advise the customers to take the back-up of the data (if any), before dropping the machine for Service or Calibration.

11. All repaired equipment/machines have to be collected from SIGMA premises after making the necessary payments within 10 days. Thereafter, SIGMA reserves the right to scrap the tool without any further notice to the customer.

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